Refund policy

Last updated: October 30, 2026

velulora offers a 30-day free return service for purchases made at velulora.shop. Our store is operated by MR WOOD CUSTOM FLOORS, INC.

30-day return window

You may request a return within 30 calendar days after receiving your order, including when you change your mind. No explanation is required for a change-of-mind return.

Please return products in the condition received, with included accessories and any original packaging reasonably available. Reasonable unpacking and inspection are permitted. Missing packaging alone does not remove your statutory rights.

Damage caused by misuse may affect eligibility under our voluntary return promise. Your rights concerning faulty or misdescribed goods remain unaffected.

Free return arrangements

Email carlatas2010@outlook.com with your order number, checkout email address, and the items you wish to return.

We will provide the correct return destination and a prepaid return label or another return method at our expense. Please dispatch the goods within 14 calendar days after receiving our instructions.

We do not charge restocking or return handling fees.

Contacting us first helps us arrange free shipping. Statutory cancellation rights do not depend on our approval. Use the return destination supplied rather than assuming our business correspondence address accepts returns.

Damaged, defective, or incorrect goods

Contact us promptly if an item arrives damaged, has a defect, or does not match your order. Describe the issue and include photographs if reasonably available.

We will provide an appropriate remedy, including replacement, repair, or refund where applicable. Necessary return shipping and replacement delivery will be paid by us.

Photographs are helpful but are not an absolute condition of receiving a legal remedy. Our voluntary return period does not shorten statutory rights.

Refund amounts

For a full-order return, we refund the amount paid for the products and any standard outbound delivery charge.

For partial returns, we refund the returned products and any delivery amount refundable under applicable law. We do not add a shipping charge because the products you keep fall below our free-shipping threshold.

Refund timing and method

We assess returns promptly and notify you of the outcome. Approved refunds are issued promptly to the original payment method.

Funds normally appear within 3–7 business days after issuance, depending on your bank or payment provider. This estimated posting period does not extend any statutory refund deadline.

Contact us if your refund has not appeared after seven business days.

Cancellations and exchanges

Email us immediately if you wish to cancel before dispatch. If the order has already shipped, our return process remains available.

For an exchange, contact us to discuss availability and arrange the return.

UK statutory cancellation rights

For qualifying UK distance purchases, you may cancel without giving a reason by notifying us within 14 calendar days after delivery. You then have another 14 calendar days to return the goods.

We reimburse without undue delay. Unless we offer collection, we may withhold reimbursement until receiving the goods or evidence of return, whichever occurs first, and refund within 14 days of that event. If we offer collection, reimbursement is due within 14 days after cancellation.

Standard delivery is refundable. Premium delivery supplements need not be refunded unless legally required. Deductions for handling beyond necessary inspection apply only where lawful.

Our free return arrangements apply. The voluntary 30-day service supplements statutory rights.

Optional cancellation form

To: MR WOOD CUSTOM FLOORS, INC.
1925 NE 150 STREET, MIAMI, FL 33181, United States
Email: carlatas2010@outlook.com